The Scrum methodology of agile software development marks a dramatic departure from waterfall management. In fact, Scrum and other agile processes were inspired by its shortcomings. The Scrum methodology emphasizes communication and collaboration, functioning software, and the flexibility to adapt to emerging business realities — all attributes that suffer in the rigidly ordered waterfall paradigm.
But for all of the strides the Agile Manifesto made in revising a philosophical approach to software development, it didn’t provide the concrete processes that development teams depend on when deadlines — and stakeholders — start applying pressure. As a result, when it comes to the nuts and bolts of running a team with agile every day, organizations turn to particular subsets of the agile methodology. These include Crystal Clear, Extreme Programming, Feature Driven Development, Dynamic Systems Development Method (DSDM), Scrum, and others. At my organization, we use Scrum and I’ve found it to be an incredibly effective management methodology for everyone involved, including developers and stakeholders. If you’re interested in learning about the other agile methodologies, there are plenty of resources out there. This blog is designed to provide some essential background for those who are new to Scrum.
What’s Unique about Scrum?
Scrum emphasizes the idea of “empirical process control.” That is, Scrum uses the real-world progress of a project — not a best guess or uninformed forecast — to plan and schedule releases. In Scrum, projects are divided into succinct work cadences, known as sprints, which are typically one week, two weeks, or three weeks in duration. At the end of each sprint, stakeholders and team members meet to assess the progress of a project and plan its next steps. This allows a project’s direction to be adjusted or reoriented based on completed work, not speculation or predictions.
This emphasis on an ongoing assessment of completed work is largely responsible for its popularity with managers and developers. But what allows Scrum to work is a simple set of roles, responsibilities, and meetings that never change. If Scrum’s capacity for adaption and flexibility makes it an appealing option, the stability of its practices give teams something to lean on when development gets chaotic.
The Roles of Scrum
Scrum has three roles: Product Owner, ScrumMaster, and team member.
- Product Owner: In Scrum, the Product Owner is responsible for communicating the vision of the product to the development team. He or she must also represent the customer’s interests through requirements and prioritization. Because the Product Owner has the most authority of the three roles, it’s also the role with the most responsibility. The Product Owner is the single individual who must face the music when a project goes awry.
The tension between authority and responsibility means that it’s hard for Product Owners to strike the right balance of involvement. Because Scrum values self-organization among teams, a Product Owner must fight the urge to micro-manage. At the same time, Product Owners must be available to answer questions from the team.
- ScrumMaster: The ScrumMaster acts as a facilitator for the Product Owner and the team. The ScrumMaster does not manage the team. Instead, he or she works to remove any impediments that are obstructing the team from achieving its sprint goals. In short, this role helps the team remain creative and productive, while making sure its successes are visible to the Product Owner. The ScrumMaster also works to advise the Product Owner about how to maximize ROI for the team.
- Team Member: In the Scrum methodology, the team is responsible for completing work. Ideally, teams consist of seven cross-functional members, plus or minus two individuals. For software projects, a typical team includes a mix of software engineers, architects, programmers, analysts, QA experts, testers, and UI designers. Each sprint, the team is responsible for determining how it will accomplish the work to be completed. This grants teams a great deal of autonomy, but, similar to the Product Owner’s situation, that freedom is accompanied by a responsibility to meet the goals of the sprint.
Online Scrum Master training is available in the Scrum Training Series, a free collection of entertaining e-learning modules covering an Introduction to Scrum, the Backlog Grooming Meeting, the Sprint Planning Meeting, the Daily Scrum Meeting, the Sprint Review Meeting, and the Sprint Retrospective Meeting. You can download the 6-page Scrum Reference Card or learn what the Scrum Master does. In person Certified Scrum Master training, typically using group immersion activities and case studies, is also available all over the world.
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