The Scrum methodology of agile software development marks a dramatic departure from waterfall management. In fact, Scrum and other agile processes were inspired by its shortcomings. The Scrum methodology emphasizes communication and collaboration, functioning software, and the flexibility to adapt to emerging business realities — all attributes that suffer in the rigidly ordered waterfall paradigm.
Sorry for the long pause between blog posts. I’ve been traveling way too much lately. This week I was excited to participate in the Scrum Gathering in Las Vegas (you can search through twitter utilizing this hashtag #sglas).
- Stable cross functional teams with known velocities. You won’t compare velocities of the team (that’s bad form), but you can compare their relative increases against one another as part of your funding decisions. From there – you can compare relative velocity growth to the costs of your team to get a cost per feature metric which can then be evaluated against your Earned Value or Agile EV Metrics. If you aren’t doing this – please do consider calling CollabNet so I can help get this set up for you and your teams.
- A FOSS based software environment that compliments the elasticity of Cloud Deployment strategies. A non FOSS environments means having enough commercial licensing in place to meet the demands of autonomous teams using elasticity to map to continuous deployment strategies. This doesn’t work in most regulated industries so be careful if you have external compliance here.
- Building in vertical slices so that we can push to deployment and leverage (b) above.
- Having the ability to measure ‘business value delivery’ vs. saying ‘efficiency of individuals’ – see the EVM stuff in (a) above.
- Your accounting team / source of financing needs to be able to re-evaluate investments more often than a yearly budgeting cycle
All the objections that have been brought up seem to me to be trying to work around the rather obvious impediment of someone acting badly.
No, that’s not it at all. I agree if the Product Owner (or anyone) is being a jerk, this is an obvious thing for the Scrum Master (and others) to fix. My concern is something much less obvious, and (in my experience) more powerful. As I’ve written it out below, I realize it’s also more complicated to explain than I first thought.
- It is normal human nature to overestimate what we are able to perceive about a situation. We never grasp the full extent of this because we lie to ourselves about the fact we lie to ourselves.
- As Keith Johnstone (the father of theater improv) also observes, there are no status-free transactions among humans. None. (By the way, learning theater improv is an exciting way to learn how true collaboration really works.)
- 99.9% of organizations designate material power to some individuals over others. I’ll call them “bosses” and “subordinates” instead of the various euphemisms. While most bosses don’t enjoy this, they are burdened with deciding which subordinates will be retained in the event of a layoff, which subordinates get promoted, who gets to work on the new sexy projects vs. maintaining the turkeys, etc. (Some bosses tell me they really hate doing performance appraisals.) The 0.1% exceptions (maybe Valve?) are probably past the point they need Scrum rules anyway.
- The people with the vision, authority, business acumen, and maturity to be good Product Owners are also often burdened by the organization with some boss responsibilities.
- It is human nature to assume others are feeling the way we are. For example, once before I ran a retrospective, a team member told me it was not necessary to waste time on a safety check because they were all very comfortable with each other. I did one anyway (anonymously, using a hat), which revealed some team members felt quite unsafe. Confident people overestimate the comfort of others.
- Combine all the above and you get the “invisible gun effect.” THE INVISIBLE GUN EFFECT HAPPENS EVEN WITH THE NICEST BOSS IN THE WORLD. It’s not caused by the boss’s actual actions, it’s caused by the way subordinate behavior is naturally distorted around bosses. It’s normal human nature, not something Scrum Masters can “fix” any more than they can fix gravity. It’s most visible to the lower-status people (which might include newhires, people with less impressive job titles, etc.), less visible to higher-status people (perhaps including senior developers, socially confident people, people with better technical skills than social perception skills, and Scrum consultants), and practically invisible to bosses who haven’t done an A/B test yet. Nearly everyone in the discussion had reduced awareness of the invisible gun effect due to spending the past few years in relatively high-status occupations: trainers, expert consultants, senior developers, Product Owners, business owners, authors, etc. The fact that all 104 messages in the thread were written by men might also suggest some blind spots.
- There is also what my wife calls the “chirping bird effect.” I once read that when a male bird is around, a female bird will feign incompetence at something she’d normally be able to do. My wife brought this up when I asked her how she was able to solve a problem with her computer — something she’d been bugging me to fix — while I was on a business trip. This effect is gender neutral: when she’s gone I have no problem with things I seem less able to do unassisted when she’s home, such as finding my car keys or preparing food for our kids. In class we sometimes get groups that keep asking the trainer for more detailed instructions, or help manage another team member. That’s often a good time for the trainer to leave the room! We can talk about self organization until we’re blue in the face, and they won’t really get it until we leave them alone — temporarily — to let them do it. I heard a story of one Scrum coach taking a nap under the table to get a team to step up more, and of Ken Schwaber standing outside the door of the team room during a Daily Scrum. I’ve seen teams have breakthroughs in self management when the person traditionally responsible for managing them left the room. I am inspired by the breakthroughs Scrum led to, especially among the lower status team members who aren’t well represented in this discussion. Team expecting micromanagement? Try management by leaving the room — temporarily. Of course we always hold the team accountable at the Sprint Review Meeting.
- Facilitators need to learn that when safety is low, smaller breakout groups often work better. For example I’ve noticed some people in Finland aren’t inclined to talk in front of a larger group (especially in English), but liven up in small groups. Once they’ve discussed some things in their small groups they’re more comfortable sharing with the larger group. The paradox here is that appropriate and temporary boundaries can actually increase transparency.
Posted by ewok_bbq under Agile and Scrum
A few days ago I watched a CNN special produced by Fareed Zakaria Editor-at-Large of TIME Magazine which featured an interview with the 72nd US Treasury Secretary Paul O’Neill. For those who missed the program I wanted to offer a summary of the piece as well as some follow on analysis. As usual, I encourage all of the readers to submit comments in the comments section below.
Before becoming the 72nd US Treasury Secretary Mr. O’Neill was the CEO of Alcoa. When he came into the organization, by all accounts Alcoa was lagging behind in terms of both employee morale and revenues and not delighting users. Instead of focusing on increasing revenues, Mr. O’Neill zeroed in on safety. At first glance it seemed like a very curious choice and one that did get immediate negative feedback from his management team and some of the long time tenured employees at Alcoa.
So why would a new CEO spend most of his time on an initiative focused on safety? Really, how would that lead to profit and revenue growth? The answer is the concept of Discretionary Energy.
Discretionary energy is the amount of attention you are getting from your employees and it speaks to their willingness to be “checked-in” vs. their willingness to be “checked-out” during work hours. What Mr. O’Neill recognized was that there was a correlation between his employees’ safety violations decreasing and discretionary energy increasing. Amazingly, even with his internal detractors, his theory played out. What he saw was a huge decrease in safety violations and a huge increase in discretionary energy.
Once the employee base discretionary energy was at a heightened level, Mr. O’Neill could begin leveraging his successful experiment by rolling out additional top-down initiatives that would spur additional activities / yielding results that he wanted. With employees already going the extra mile and sending additional energy around safety it wouldn’t be a stretch to ask them to do the same around other tasks.
When you go back to work after the first of the year, ask yourself –how much discretionary energy are you spending at work? How much is being asked of you (are you allowing yourself to be checked out)? And if you are a manager ask yourself, what you can ask your team to focus on that would heighten their discretionary energy levels.
Tags: Cool CEOs, Human resources, transformation
Hopefully the title of this blog post got your attention. Culture seems to be at the core of what is important these days. Many authors like Dan Pink, Steve Denning and Jurgen Appelo are making strong cases for the import of recruiting and retention programs as a means of building ground-up innovative companies. Many of the arguments from these thought leaders have been built on shoulders of the top management thinkers of yesteryear. Folks like Tom DeMarco who claimed that workers were different than say machines because of humans’ non-fungible characteristics. If you haven’t read Slack yet, please do go out and buy it. It’s well worth the money and time and would make a perfect stocking stuffer.
When you do recruiting for your team, what are the criteria’s you choose your candidates by? How highly ranked is culture versus say competence? See what Brad Feld of WSJ has to say here. Do you agree?
While I was the President and Co-Founder of Danube, I did a lot of the recruiting. But, really, I only looked at three things. Here they are in order of priority:
- Culture Fit. Our office in Portland was tough. There were a lot of very strong women working in a collaborative sales environment. This was very intimidating to many of the salesmen I interviewed who were used to individual quotas and goals [incentive structures are a topic for another blog post I am sure].
- Type-A personality or a Willingness to make decisions. Was the person a slacker or a go getter? Really – I have nothing against slackers but I can’t work with them in the business world. I am simply not interested. Moreover, I hate it when employees don’t feel empowered to make decisions – big or small. As I always told employees, I may be temporarily angry with you for a decision you’ve made that I didn’t agree with, but I’ll terminate your employment contract for not making a decision when a decision was called for. I can’t be everywhere always – so the groups I manage need to think for themselves given the nature of the information in front of them and act.
- Intellectually curious. I want people who have a thirst and desire to learn new things every moment of every day. If you’re not having rigorous debates and learning through exploration –you wouldn’t have been a fit at Danube.
You will see that I simply didn’t evaluate based on keyword experiences. Sure – it matters, but ultimately you can learn just about anything (Salesforce, QuickBooks, Ruby, Scrum, etc). So – to me, culture is way more important than competence. Do you agree or do you think that culture isn’t material when building a business? I would love to hear from the readership in the comments section below.
Tags: culture, Dan Pink, Danube, DeMarco, recruiting, retention, WSJ
Here’s a link to a number of blog posts I’ve been reading that have culture and transformation at the core. I’ve aggregated my favorites. Feel free to add to the list below in the comments section. I’ll respond with what I think.
- Here’s an article I stumbled upon while reading LinkedIn. It’s written by Jeff DeGraff a Professor from the US. In it, he talks about culture change vs. culture growth and digs back into his Hungarian roots (yay! He’s Hungarian just like me). Have a read here http://linkd.in/U6rPjj
- If you are new to systems thinking, here’s a great blog post I read by John Wenger: bit.ly/10HzGec
- What is DevOps anyways? With all the hype around Developer Operations or DevOps – this blogger reminds us to consider that it’s culture at the middle http://bit.ly/UfH0sX
We recently set a team of consultants from my company to conduct a formal assessment of a medium sized financial firm’s an Agile capabilities. I’d like to share thew approach here. The team went on site to conduct interviews and observations in 5 areas –
• Value delivery
• Agile engineering
• Project Management
• Product management
• Environment and Organizational Culture
Also, the investigation took input on the demographics of the individual project being examined, the stakeholders involved and the competitive/regulatory environment in which the organization as a whole operates. Understanding the context in which an organization operates is crucial to understanding the optimal level of Agility, and thus, the plan of action.
Understanding the goals of the organization is particularly important. Not every axis needs to be top-ranked to achieve the company’s goals. In fact, on this particular assessment we found that only one needed urgent attention – Project Management. I’ll provide details in another post.Tags: agile, Agile assessment, Agile Conference 2008, Scrum Basics, Scrum Methodology
A colleague of mine, Michael James, just posted his Introduction to Scrum video on YouTube. You might want to take a look and/or pass this link to your colleagues. The full series is available at http://ScrumTrainingSeries.com.
I think is the right length and depth for an overview of Scrum – it’s not so short as to be trite (or worse, incorrect), but it’s not an exhaustive examination of Scrum either. This video is good prep for people who are planning to enter a ScrumMaster class and don’t want to go in cold. It is also good for stakeholders around the company who want an understanding of Scrum so that they can work better with their development teams.
I’d be very interested in hearing your views of this video.Tags: agile, agile scrum methodology, Scrum Basics
There are many variables to estimating the difficulty of a code changes. We could talk about things like the complexity of the code (Cyclomatic Complexity), the experience of the programmers, their familiarity with the topic and/or the specific module, the quality of documentation, etc. It ends up being a fairly subjective estimate. In Scrum teams, story sizes are estimated in relative terms in terms of story points.
The primary benefit to using a technique involving Relative Estimates is that you are asking the team to give you an estimate of difficulty relative to other work that has already been completed. This means that a team can easily give judgments like “This will be twice as hard as that” and come up with functional estimations for predictions without spending a great deal of time coming up with them. Estimates are just subjective guesses anyway, understanding that can be a valuable way to put more time into building something and less time into trying to guess how much time it will be to build it. Planning Poker, also called Scrum poker, is one technique for building relative estimates and for coming to consensus on the effort or relative size of the stories.Tags: agile, scrum backlog, Scrum Methodology, Scrum Sprint Planning, scrum story points, technical debt
When organizations adopt an agile approach to development like Scrum there is so much focus on the iterative nature of agile development that long range vision and strategic product design can get lost. Jimi Fosdick is doing a webinar on November 28 to discuss the need to include long term product vision, coherent user experience and User Centered design and architecture along with specific best practices for achieving a coherent product that delights users.
Topics will include:
• Discussion of Product Vision and approaches to crafting a compelling overall vision for products
• Discussion of User-Centered/Value-Driven design and approaches to incorporating user experience (UX) and software architecture early in the development process
• Explanation of the pitfalls of a lack of vision and so-called “hybrid” models for incorporating UX and architecture into Scrum Projects
You can register for the webinar hereTags: agile, Agile Conference 2008, agile scrum methodology, retrospective meetings, scrum backlog grooming, Scrum Basics, scrum daily standup, Scrum Methodology, scrum sprints, sprint review, The ScrumMaster Role, user stories, user stories and scrum
The webinar, “A Marriage Made in Heaven: Agile and Project Portfolio Management,” took place on October 27. I (David Parker) hosted, along with Russ King, Vice President, Product Development, Results Positive, Inc. and Caleb Brown, Systems Engineer at CollabNet. During this session, we explored the benefits of marrying Agile Project Management and PPM and we did a live demo showing this using HP’s PPM solution and CollabNet’s ScrumWorks Pro to demonstrate the powerful capabilities of managing a resource constrained project portfolio.
If you’re interested, you can watch the recording and download my slides. Here, I post some of the questions and our answers:
Q: How feasible is Agile on Projects & Programs?
A: Agile is typically thought of in the context of individual projects. Companies sometimes fail to scale that paradigm to a program level, where the program is a superset of multiple projects, each running its own lifecycle and release plan. The trick is to weave those separate lines of development (projects) into a coherent and seamless deliverable (program). The complexity comes in gathering meaningful metrics and planning releases that thread the elements together. This is exceedingly difficult to do manually. CollabNet’s ScrumWorks Pro is a tool that can make this manageable. It supports the planning of complex releases that weave in multiple development threads.
Q: Will this process will be feasible for maintenance related projects (Incident handling, less than 8 hours development works, etc.,)?
A: From the PPM perspective, an individual defect is not in and of itself a project and as such, would not be tracked. What might be tracked is a larger group of maintenance items in the form of an Epic. From an Agile perspective, a bug report or defect is just another piece of deliverable business value, like a User Story or any other Product Backlog Item. From a bug report, the product owner and team would create a Product Backlog Item (PBI), along with success criteria (definition of done). It is prioritized against all of the other Product Backlog Item by the product owner. Again, multiple bugs/defects are often grouped in an Epic.
Q: It seems the PPM is geared toward a waterfall process. It appears there is only visibility into the Development phase, but with agile, you could potentially address all phases within a single sprint. Is that just because of the way this implementation was set up or is it there isn’t a true marriage of the agile within PPM?
A: PPM in this scenario is focused on evaluating the ROI of different projects and deciding where to make investments. Agile is focused on execution of the projects that are chosen. That said, the scenario we propose makes the entire organization more Agile, in that the feedback loop is instantaneous. This allows those that are making the investment decisions to adapt and make course corrections that are indicated by that feedback loop. The integration gives all team members the ability to work in a more Agile fashion, and gives Stakeholders and Project managers the ability to benefit from the faster feedback and data generated by the team working this way.
Q: Can the tasks in Scrum WorksPro be connected to tasks, timelines in Source forge?
A: Not with Sourceforge. However this is possible with Collabnet Teamforge, the current commercial version of Sourceforge.
Q: Can you clarify what part of Agile PPM can be done in scrum works pro without need for HP PPM?
A: ScrumWorks Pro is focused on project execution and project management. As such ScrumWorks does a number of things not accomplished in HP PPM. These include PBI tracking and prioritization, Task management sprint planning, release planning, team velocity, forecasting, and many other functions related to the management of an Agile project.
Q: So are you proposing (in the demo) to combine a phase/waterfall planning and design phase, but then execute in an agile framework?
A: Combining HP PPM and ScrumWorks Pro adds to the agility of the entire organization. Feedback loops between the development team and the PMO are enhanced allowing the PMO to make course corrections required. I would not say that as a result the entire enterprise has become agile – only that they’ve become more agile. Generally, we do not see many organizations that practice a pure version of ANY methodology –be it Agile or otherwise. The reality is that organizations have a mix of methodologies, like Scrum, Kanban, Waterfall, hybrids, etc. Different teams in large organizations will often build software differently, so the challenge is to roll up the data from those disparate teams. Despite their differences, there are a number of common metrics you can track regardless of project type. These include actual cost versus budgeted cost, scope change, personnel/resource change, delivery dates, and others. Tools like ScrumWorks and HP PPM do a good job in tracking these kinds of numbers.
Q: Continuing from the first question, from a portfolio perspective, having “”open-ended”" project budgets within the Agile/SDLC process is not in the best interest of my customer. How does budget planning and Agile development work together while still having some control over costs?
A: Project prioritization and the associated budgeting/funding are is under the purview of the PPM tools. The agile project management tool tracks the amount of time individuals spend on the project. The integration between the HP PPM tool and the Agile Project Management tool, allows you to easily compare budgets against actuals.
Q: For the Forecast report in SWP, if new backlog items are added during the sprint, does that add to the top or bottom of the bar? Also, how does the Project Portfolio Management tool fit into the larger Enterprise Architecture discipline?
A: It depends on what report you are looking at. In the forecast report, added backlog item appears on the bottom of the report and impacts the forecasted delivery date.
The “Burn-Up” Report shows the relationship between work completed per iteration (sprint velocity) and project scope change. The forecast feature extrapolates the rate work gets done against the rate of scope change to provide an empirical release completion forecast for more accurate release planning.
Q: In agile, what are the differences between being adaptive to late changes in requirements within a sprint and scope change?
A: Scope change refers to any added or subtracted scope, typically measured in some form of relative effort unit like Story Points. As such, scope may be added as a team discovers more about an existing requirement. In other words, if the team finds out that a requirement is more complex than was originally envisioned, they may re-estimate the number of story points and this might add scope to a sprint. The opposite could also be true. Whether this occurs because of a discovery inside a sprint or outside of it doesn’t change the nature of how it is tracked or reported upon.
Q: When a committed backlog item could not be completed in a sprint, naturally it holds the top most priority in the following sprint. How does ScrumWorks helps in tracking this item from the beginning to end?
A: An unfinished PBI may or may not be a high enough priority in a future sprint. The determination is made by the product owners. In any event, any activity against that PBI is tracked. Tasks completed that relate to that PBI are tracked, as are those that were uncompleted.
Q: What certification do CollabNet-trained scrum masters receive?
A: Those who attend one of our Certified ScrumMaster or Certified Product Owner training are eligible to take the exam deliver by the Scrum Alliance. It should be noted that CollabNet is one of the leaders in ScrumMaster product Owner training. We have more Certified Scrum Trainers on staff than any other vendor, and we’ve trained more than 12,000 ScrumMasters.
Q: If an organization wants to be able to report a metric of time to resolution for individual PBIs, what settings are available in this integration to include/exclude a PBI from the current active lists so that a countdown starts appropriately?
A: Forecast reports in ScrumWorks can be filtered on any number of aspects, allowing a user to deliver estimates on individual tasks, Stories, Epics or Themes. By the way, you can try out ScrumWorks Pro either in a hosted environment or as a free download.
Scrum Training Series
- Do you REALLY want to learn Scrum? Try a 3.1-day CSM class with case studies. July 25, 2013
- Scrum based funding model – 20 percent May 9, 2013
- MJは６月と７月の２ヶ月間、日本に滞在する予定です。スクラムのコーチングまたはトレーニングに興味のある方は是非ご連絡ください。 March 14, 2013
- The Next Big Idea March 5, 2013
- On Being Available February 17, 2013